Earlier this month, WiHPCA held its third quarter meeting with the WI Department of Health Services’ Division of Quality Assurance (DQA). We are pleased  to report there was record high turnout for the meeting, which was held virtually on Oct. 6.

The purpose of the DQA quarterly meetings are to create an opportunity for WiHPCA members and other hospice and palliative care professionals in Wisconsin to build and maintain a strong working relationship with a key state regulatory agency that can impact our industry. The meetings continue to provide our members with valuable regulatory information and updates, as well as a unique chance to engage DQA staff, asks questions, and request guidance.

For members who were not able to attend the oct. 6 meeting, please find below a high-level overview of the DQA’s quarterly report:

• Hospice Surveys
• Total Surveys:  9
• Recertification Surveys:  5
• Complaint Surveys:  4
• Complaints Overview: Six complaints received
• Four complaints investigated
• Seven unique allegations
• Four complaints substantiated related to:
•  Patient abuse
•  Nursing service
•  Quality Care
•  Misappropriation of property
•        Top Deficiencies
• Content of plan of care
• Fire protection
• Notice of rights and responsibilities
• Care planning coordination
• Executive responsibilities
• Prevention / infection control
• Governing body and administrator
• Professional management responsibility
• Physical environment of services
• Hospice plan of care

DQA also provided a link to a summary of recent changes to Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the COVID-19 Pandemic.

For more information, please CLICK HEREto visit the DHS Hospice Statistics webpage.